The Time to Payment Dashboard helps you understand how long it actually takes your company to turn billing into cash. Instead of relying on spreadsheets or manual analysis, you can quickly see payment timing trends, identify your fastest and slowest payers, and compare performance across customers, owners, project managers, and offices. It’s built to help finance and operations teams spot risk earlier, prioritize collections efforts, and make smarter decisions about cash flow.
How Time to Payment is calculated
Time to Payment is based on the same aging basis used in Siteline. Depending on your settings, aging may be calculated from the invoice date or from the pay app period end date. That means time to payment begins from that selected basis, not necessarily from the date the pay app was submitted.
Where to find it
Go to Reporting in the top navigation bar, then the Reporting dropdown with Overview showing, select Time to payment.
What this dashboard shows
The Time to Payment Dashboard gives you visibility into average days to payment across four different views that are selectable in the top left of the report.
Customer View
Understand which customers tend to pay faster and which ones take longer
Why you’d use it:
identify customers that consistently stretch payment timing
spot concentration risk tied to certain GCs or customer groups
prioritize collections outreach based on real payment behavior
support decisions around customer terms, escalation, or future contract strategy
What to look at:
the payment timeline trend for customers over time
the fastest and slowest paying customer cards
the bar chart comparing average days to payment by customer
Use the Customer View when you want to understand who pays you fastest and slowest.
Owner view
The Owner view helps you understand which project owners tend to pay faster and which ones take longer.
Why you’d use it:
identify owners that consistently pay slower
spot payment trends across owners
prioritize collections outreach based on real payment behavior
better understand where owner-specific risk may be impacting cash flow
What to look at:
the payment timeline trend for owners over time
the fastest and slowest owner cards
the bar chart comparing average days to payment by owner
Use Owner when you want to compare payment behavior across project owners and see which ones may be slowing payment timing.
PM View
See whether payment timing differs across project managers
Why you’d use it:
identify behavioral patterns tied to specific PMs
understand whether certain PM-led jobs are consistently paid faster or slower
surface coaching opportunities or workflow differences that may affect payment timing
compare PM performance without needing to export data first
What to look at:
the payment timeline trend for the filtered PM data
the fastest and slowest paid PM cards
the bar chart comparing average days to payment by PM
Use PM View when you want to see whether payment timing varies across project managers.
Office View
Compare payment performance across offices or regions
Why you’d use it:
compare offices as your business grows
spot location-based differences in payment behavior
understand whether certain teams or markets are getting paid faster than others
support higher-level finance and operations reviews
What to look at:
the payment timeline trend for office performance over time
the fastest and slowest paid office cards
the bar chart comparing average days to payment by office
Use Office View when you want a broader operational view across teams, branches, or regions.
How to use this dashboard
Each view follows a similar layout, so once you understand one, the others will feel familiar.
Filters at the top
Use the filters at the top of the dashboard to focus the report on the time period and segments you want to analyze. You can adjust the date range to review recent payment behavior or look at longer-term history over time. You can also use the Contract status filter to focus on active projects only or include archived contracts in your analysis.
Use these filters to narrow the dashboard to a specific segment of your business. For example, you might look at one office, compare active vs. closed work, or isolate a certain PM or customer group.
Section 1: Payment timeline trend
About the trend chart
Each point on the chart shows the average time to payment for invoices that were paid in that month.
At the top left of the dashboard, you’ll see the Payment timeline trend chart.
This chart shows how average days to payment changes over time for your selected date range.
Above the chart, you’ll also see summary metrics such as:
Period average
Best month
Slowest month
This section is useful when you want to understand whether payment performance is improving, worsening, or staying flat over time. It helps you answer questions like:
Are we getting paid faster or slower than before?
Was there a month where payment timing improved?
Is payment timing becoming less predictable?
Section 2: Fastest and slowest payer/paid cards
On the top right, the dashboard highlights the fastest and slowest performers for the selected view.
Depending on which view you’re in, these cards will show the: fastest and slowest paying customer, fastest or slowest paying Owner, fastest and slowest paid PM, or fastest and slowest paid office.
These cards include the average days to payment and the related contract value, giving you a quick way to spot standout performers and potential risks.
This section is especially helpful for quickly answering questions like:
Which customer tends to pay the fastest?
Which PM’s projects are getting paid the slowest?
Which office has the healthiest payment timing?
Which owners pay quickest?
Section 3: Payment time comparison table
The lower half of the dashboard shows a horizontal bar chart that compares payment timing across the selected dimension. Bars are color-coded by payment timing band:
Less than 45 days
45–60 days
More than 60 days
This makes it easy to spot which customers, owners, PMs, or offices are paying within a healthy range and which ones may need attention.
You can also:
search within the current view
sort the list
compare results side by side
This section is useful for prioritizing follow-up, identifying patterns, and comparing performance across teams or customer relationships.
How to export the report
To export the dashboard, click Export in the upper right. Then choose Export time to payment.
Exporting can be useful when you want to:
do deeper analysis outside Siteline
share the data with leadership or teammates
combine payment timing data with other finance workflows
use the report in collections meetings, reviews, or planning discussions
The export gives you a more flexible format for sorting, filtering, and building your own follow-up workflows.
Best practices
To get the most value from Time to Payment:
review it regularly, not just when cash gets tight
use filters to narrow in on the segments that matter most
compare trends over time instead of relying on one snapshot
look at both outliers and broader patterns
use exports when you need to dig deeper or share findings
This dashboard is most powerful when used as an ongoing cash performance check, not just a one-time report. It helps you see where payment timing is improving, where it’s slipping, and where action may be needed.
Related reports
The Time to Payment dashboard works well alongside other Siteline reports:
Overview report to get a quick pulse check on billing and collections activity
A/R Aging report to review what is still outstanding and past due
Cash Forecast report to understand when open receivables are expected to turn into cash
Billing report to review current billing activity across projects
Project Snapshot dashboard to view payment timing alongside overall project health